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🔒 Privacy Policy

Dewakoin99 Privacy Policy – Personal Data Protection for Malaysian Members

Your privacy is our primary responsibility dewakoin99. This Privacy Policy clearly outlines the types of data we collect, how it is used, how it is protected, and your rights as a member. We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA).

Updated: 1 January 2026 Language: English (en-MY) Jurisdiction: Malaysia PDPA 2010 Compliant
🛡️ Our Privacy Commitment
256-bit SSL for all data
No data sold to third parties
Compliant with Malaysia's PDPA 2010
Data access & deletion rights guaranteed

The Six Principles Underpinning dewakoin99's Privacy Policy

Before reading the full policy, understand the core values that shape how dewakoin99 manage and protect each member's personal data.

Minimal Collection

Dewakoin99 only collects personal data that is strictly necessary to provide our services. We do not collect irrelevant or excessive information beyond what is required to operate the platform.

This principle ensures that the data you disclose to us is kept to the minimum necessary, reducing risk in the event of any unforeseen security incident.

Bank-Grade Security

All data is stored on servers with 256-bit SSL encryption — the same level of encryption used by Malaysia's major banking institutions such as Maybank and CIMB. Data is never stored in plain text format.

Dewakoin99's server infrastructure is regularly audited by independent third parties to ensure security standards remain consistently high.

Explicit Consent

All collection and use of your personal data at dewakoin99 is based on your explicit consent — whether through the registration process, account settings or specific consent given for particular purposes.

You may withdraw consent for specific data uses (such as marketing communications) at any time through your account settings, without affecting your access to core services.

No Data Sales

Dewakoin99 has never and will never sell, rent, or trade members' personal data to any third party for commercial or marketing purposes without your explicit consent.

Data sharing with third parties only occurs in limited, clearly defined situations set out in this Privacy Policy — such as with payment providers to process your transactions, or with Malaysian authorities where required by law.

Control in Your Hands

You have the full right to access, correct, download, or request deletion of your personal data from dewakoin99's systems. All such requests are processed via support@dewakoin99.run within 14 business days.

These rights form part of dewakoin99's commitment to the principles of Malaysia's Personal Data Protection Act 2010 (PDPA), which safeguards individuals' rights over their personal data.

Limited Retention

Your personal data is not retained longer than necessary. Transaction records and gaming activity are kept for a minimum of 5 years for legal compliance and audit purposes, after which the data is securely disposed of.

Accounts inactive for more than 3 years may be deleted after a notice has been sent to the registered email address. This process ensures that unnecessary data does not remain in our systems without purpose.

1Introduction & Scope of Privacy Policy

Welcome to the Privacy Policy dewakoin99. This document explains in detail how we collect, use, store, protect, and disclose your personal information when you access or use our online sports betting and casino platform at https://dewakoin99.run.

Dewakoin99 is committed to managing the personal data of all its members with care and responsibility, in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia. This is not merely a legal obligation for us — it is a core value of dewakoin99, one that places the trust and well-being of Malaysian players above all else.

This Privacy Policy applies to all users of the dewakoin99 platform, including registered members, website visitors, and any individual who interacts with our platform through any channel — including the main website, customer support pages, email communications, and WhatsApp.

Important Note: This Privacy Policy should be read in conjunction with Terms & Conditions dewakoin99. By using our platform, you agree to the data protection practices described here. If you have any questions about how we manage your data, please contact us at support@dewakoin99.run.

We encourage you to read this document carefully. If any section is unclear, dewakoin99's customer support team is available to explain it in Bahasa Malaysia at any time.

2Types of Personal Data We Collect

Dewakoin99 collects various types of personal data depending on how you interact with our platform. All data collection is for legitimate, necessary purposes as stated in this policy.

Data Provided Directly by You:

  • Identity Information: Full name, date of birth, Malaysian identity card number (MyKad), gender, and nationality.
  • Contact Information: Malaysian mobile number, active email address, and residential address (if requested for verification).
  • Account Information: Username, password (stored in encrypted form), security questions and answers.
  • Financial Information: Details of the payment methods you use — your Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay account numbers, your DuitNow account number, or your bank name and account number for FPX transactions. We do not store credit card information directly.
  • Verification Documents: A copy of your MyKad, bank statement or other identity verification document if requested for the KYC (Know Your Customer) process for withdrawals exceeding RM 10,000.

Automatically Collected Data:

  • Technical Data: IP address, web browser type, device operating system, screen resolution, and browser language.
  • Usage Data: Pages you visit within the platform, access times, session duration, games played, betting markets visited, and platform features used.
  • Location Data: General location based on your IP address, used to verify that you are accessing from Malaysia.
  • Device Data: Unique device identifier, phone or computer model, operating system version, for account security verification purposes.
  • Cookie Data: Session preferences, login status, and platform usage analytics data. More information about cookies is available in Section 6.

Remember: dewakoin99 will never ask for your account password via email, SMS, live chat, or WhatsApp. Anyone claiming to be a dewakoin99 representative and requesting your password is a scammer. Report it to us immediately at support@dewakoin99.run.

3How and Why Your Data Is Used

Dewakoin99 uses your personal data only for legitimate, stated purposes. We do not use your data for purposes unrelated to the provision of our services without your prior consent.

Primary Purposes of Data Use:

  • Account Management: Processing registrations, verifying identities, managing logins and ensuring the security of your account.
  • Transaction Processing: Verifying and processing all deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX in Malaysian Ringgit (MYR).
  • Service Delivery: Grants you access to all dewakoin99 platform features — Sports Betting, Live Casino, slots, the VIP programme, and relevant promotions.
  • Service Communications: Sends transaction notifications, account security alerts, system updates, and other important service information you need to stay informed.
  • Customer Support: Managing enquiries, complaints and assistance requests submitted via live chat, email or WhatsApp.
  • Legal Compliance: To fulfil our obligations under Malaysian law, including anti-money laundering (AML) requirements and customer identity verification (KYC).
  • Platform Security: Detecting and preventing fraud, account misuse, hacking attempts, and activities that violate dewakoin99's Terms & Conditions.
  • Platform Improvements: Analyses aggregated and anonymised usage patterns to improve the design, performance, and features of the dewakoin99 platform.

Marketing Communications (With Your Consent): If you provided consent during registration, we may send you information about promotions, new bonuses, special events, and relevant dewakoin99 offers via email or in-platform notifications. You may opt out of marketing communications at any time via the unsubscribe link in any email or through your account settings.

4Sharing Data with Third Parties

dewakoin99 does not sell, rent, or trade your personal data to third parties for commercial purposes. Data sharing only occurs in limited, necessary situations as follows:

  • Payment Service Providers: Transaction details required for processing are shared with payment gateways such as Touch 'n Go, GrabPay, DuitNow, and FPX providers to process your deposits and withdrawals. These providers are subject to their own privacy policies and Malaysian legal compliance obligations.
  • Game Providers: Game session data required for gameplay is shared with game providers such as Evolution Gaming, Pragmatic Play Live, and Ezugi to enable you to play Live Casino tables and slots. Only data necessary for game functionality is shared.
  • Malaysian Authorities: dewakoin99 may be required to disclose your personal data to Malaysian authorities, law enforcement bodies, or courts where mandated by a court order, warrant, or valid legal obligation. We will notify you of any such disclosure unless prohibited from doing so by law.
  • Analytics Services: Anonymous and aggregated usage data may be shared with analytics providers to help us understand platform usage patterns. This data contains no information that could identify you as an individual.
  • Business Transfer: In the event of a restructuring, merger, or acquisition involving dewakoin99, your personal data may be transferred to the new entity. You will be notified in advance and will have the option to request deletion of your data if you do not agree to the transfer.

All third parties that receive data from dewakoin99 are bound by data protection agreements and must comply with the security standards set by dewakoin99 and applicable Malaysian law.

5Data Security Measures

Dewakoin99 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction.

Technical Measures:

  • 256-bit SSL Encryption: All communications between your browser and the dewakoin99 platform are encrypted using TLS 1.3 with 256-bit encryption keys — the same standard used by major Malaysian banking institutions.
  • Password Encryption: Passwords are stored in a one-way hashed format that cannot be decrypted — even by dewakoin99's own internal staff.
  • Two-Factor Authentication (2FA): A 2FA system is available and encouraged for all members to add an extra layer of protection to their accounts.
  • Firewall & Active Monitoring: dewakoin99's infrastructure is protected by multi-layered firewalls and an intrusion detection system (IDS) that monitors suspicious activity 24/7.
  • Internal Access Management: dewakoin99 staff are only granted access to the data necessary for their specific roles, based on the principle of least privilege.

Organisational Measures:

  • Regular data security training for all staff who handle members' personal data.
  • Regular internal and external security audits to identify and address system vulnerabilities.
  • A clear incident response procedure to address any data breaches swiftly and effectively.
  • Strict internal policies and procedures governing how staff may access and use personal data.

Data Breach Notification: In the event of a data breach that may affect your personal data, dewakoin99 will notify you via your registered email within 72 hours of confirming the breach, in line with international data protection best practices.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against every threat. You play an important role too — use a strong password, enable 2FA, and never share your login credentials with anyone.

6Cookies, Tracking Technologies & Your Choices

Dewakoin99 uses cookies and similar tracking technologies to enhance the user experience, maintain your login session, understand how the platform is used, and ensure account security. The following are the types of cookies we use:

Necessary Cookies
Required for the platform to function — manages login sessions, account security, and language preferences. Cannot be disabled.
Analytics Cookies
Helps us understand, in aggregate and anonymous terms, how members use the platform, enabling continuous improvement.
Preference Cookies
Stores your preferences such as game selections, display settings, and other information to deliver a more personalised experience.
Security Cookies
Detecting suspicious login patterns, bot activity and unauthorised access attempts to protect your account.

You can manage cookies through your web browser settings. Most modern browsers allow you to view, delete or block cookies from specific websites. However, disabling certain cookies may affect core dewakoin99 platform functions such as login sessions and transaction security.

Dewakoin99 also uses browser local storage and session storage to hold temporary session data that does not contain sensitive personal information. This data is automatically cleared when you close your browser session.

7Data Storage, Retention & Transfer

Your personal data is stored on servers located in regions with data protection laws equivalent to or stricter than those of Malaysia. dewakoin99 takes all reasonable steps to ensure your data is protected in line with PDPA 2010 standards, even when stored or processed outside Malaysia.

Data Retention Period:

  • Active Account Data: Retained for as long as your account remains active and you continue using the dewakoin99 platform.
  • Financial Transaction Records: Retained for a minimum of 5 years after each transaction for legal compliance, audit, and dispute resolution purposes.
  • Gaming Records: Retained for a minimum of 5 years for compliance purposes, game fairness audits, and dispute resolution.
  • Communication Logs: Customer support communication records are retained for 2 years for reference and service improvement purposes.
  • Closed Account Data: Following account closure, personal data is retained for 5 years for legal compliance purposes before being securely disposed of.
  • Inactive Accounts: Accounts showing no activity for 3 consecutive years may be deleted after a notice has been sent to the registered email address, with a 30-day response window.

Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure the data cannot be recovered or re-identified.

8Your Rights Under PDPA 2010

As a Malaysian citizen or resident, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). dewakoin99 fully respects and facilitates the exercise of these rights.

Right of Access

You have the right to request a copy of the personal data we hold about you. dewakoin99 will provide a copy in a readable format within 14 business days of receiving your request.

Right to Rectification

If the personal data we hold about you is inaccurate or outdated, you have the right to request a correction. Corrections will be made within 14 business days.

Right to Erasure

You may request the deletion of your personal data under certain circumstances — for example, if the data is no longer needed or you withdraw your consent. Statutory retention requirements (5-year retention period) may apply.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time. Such requests will be actioned within 5 business days and require no justification.

Data Portability Rights

You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for transfer to another service provider if you choose.

Right to Withdraw Consent

You may withdraw your consent for any data processing purpose at any time. Withdrawal does not affect the validity of any processing that took place prior to that point.

To exercise any of the rights above, submit a request to support@dewakoin99.run stating your full name, account number and the type of right you wish to exercise. We may require additional identity verification before processing your request to protect the security of your data.

9Child Data Protection

Dewakoin99 is an entertainment platform for adults only. We do not knowingly collect, store, or process the personal data of any individual under the age of 18.

All dewakoin99 account registrations require verification that the user is 18 years of age or older. The identity verification process we carry out during registration and for larger withdrawals is part of our protective measures to ensure the platform is not accessed by underage individuals.

If You Suspect Misuse: If you become aware that someone under the age of 18 has registered or is using the dewakoin99 platform, please notify us immediately at support@dewakoin99.run. We will investigate and take prompt action, including account closure and deletion of all related data.

Parents and guardians concerned about children accessing online gambling platforms may use parental control software to block access to gambling websites, and contact Talian Kasih 15999 for further guidance.

10Links to Third-Party Websites

The dewakoin99 platform may contain links or integrations to third-party services required for platform functionality — such as the Touch 'n Go eWallet payment gateway, DuitNow, or game providers. When you click a link or interact with these third-party services, you leave the environment controlled by dewakoin99 and enter a platform operated by that third party.

Dewakoin99 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the privacy policy of any third-party service you access through our platform.

The payment providers we use — including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banks via FPX — are entities regulated by Bank Negara Malaysia and maintain their own privacy and security policies as required under Malaysian law.

11Amendments to This Privacy Policy

Dewakoin99 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our practices, new Malaysian legal requirements, or technological developments that affect how we manage data.

For material changes — that is, changes that significantly affect your privacy rights — dewakoin99 will:

  • Sending a notification to your registered email address at least 14 days before the changes take effect.
  • Displaying clear notices on the dewakoin99 platform about upcoming changes.
  • Updating the "Last Updated" date at the top of this page.

For minor changes such as typo corrections, language clarifications, or updates that do not affect your rights, advance notice may not be provided, but the revision date will be updated.

Continued use of the dewakoin99 platform after the effective date of any changes constitutes acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data before the effective date.

12Contact Us – dewakoin99 Data Protection Officer

For any questions, concerns or requests relating to this Privacy Policy or the management of your personal data, please contact the dewakoin99 team through the following channels:

  • Email (Privacy Enquiries): support@dewakoin99.run — please state "Privacy Inquiry" in your email subject line.
  • Live Chat: Available 24/7 within the dewakoin99 platform — our team is fluent in Bahasa Malaysia.
  • WhatsApp (VIP Gold members and above): Through your personal account manager.

We aim to respond to all privacy-related enquiries within 14 working days. For requests that are complex or require additional identity verification, this period may be extended to up to 30 working days — we will notify you if this is the case.

If you are unsatisfied with how dewakoin99 has handled your privacy complaint, you have the right to refer the matter to Department of Personal Data Protection Malaysia (JPDP) which is the data protection supervisory authority in Malaysia.

This Privacy Policy is governed by the laws of Malaysia. Any disputes arising from or relating to this Privacy Policy shall be resolved in accordance with applicable Malaysian law. We remain committed to working constructively with all members and relevant authorities to ensure privacy rights are fully upheld.

Types of Data dewakoin99 Collects and How It Is Used

A straightforward overview of the personal data we process and why it is required.

Data Type Example Primary Purpose Retention Period
Identity Full name, MyKad, date of birth Registration, KYC, legal compliance 5 years after account closure
Contact Email, phone number Communications, OTP verification For the lifetime of your account
Financial TNG eWallet ID, DuitNow account Processing RM deposits & withdrawals 5 years after transaction
Games Betting records, Live Casino history Game fairness, dispute resolution 5 years
Technical IP address, device type Account security, fraud detection 90 days (logs) – 2 years (security)
Communications Live chat logs, support emails Customer support, improvements 2 years
SSL
256-bit Encryption
PDPA
2010 Compliant
14
Request Response Days
0
Sale of Data to Third Parties

Frequently Asked Questions About the dewakoin99 Privacy Policy

Answers to the most frequently asked questions about data protection and privacy on our platform.

dewakoin99 stores identity data (name, date of birth, MyKad), contact information (email, phone number), financial transaction records in MYR, gaming records (betting and Live Casino history), technical data (IP address, device information for security purposes) and customer support communication logs. Yes, you have the right to access all personal data we hold about you under Malaysia's Personal Data Protection Act 2010 (PDPA). Submit a data access request to support@dewakoin99.run with "Data Access Request" in the subject line, along with your full name and account number. We will provide a complete copy within 14 business days.

No. dewakoin99 does not sell, rent, or share member personal data for third-party advertising or marketing purposes. Data sharing only occurs for limited operational needs — namely with payment providers (such as Touch 'n Go, DuitNow, and FPX) to process your transactions, game providers (such as Evolution Gaming) for Live Casino functionality, and Malaysian authorities where required by law. All such third parties are bound by strict data protection agreements and are not permitted to use your data for any other purpose.

To request the deletion of your personal data, send an email to support@dewakoin99.run with the subject "Data Deletion Request", including your full name, account number and reason for the request. dewakoin99 will process the request within 14 business days. Please note that some data may need to be retained for a specific period under Malaysian legal requirements — financial transaction records must be kept for a minimum of 5 years under anti-money laundering laws. If your account is still active, full data deletion can only be carried out after the account has been formally closed. We will clearly inform you which data can be deleted immediately and which must be retained in accordance with the law.

When you formally close your dewakoin99 account, your personal data enters a 5-year post-closure retention period in accordance with Malaysian legal compliance requirements (primarily for financial records and anti-money laundering purposes). After this period, data will be securely deleted or anonymised so it can no longer be re-identified. During this retention period, data is only accessed for legal compliance purposes or when required by a court order — it is not used for any marketing or operational purposes. For inactive accounts (no login for more than 3 years) without formal closure, we will send an email notice before any action is taken.

Yes, with a few important points to note: dewakoin99 does not directly store sensitive credit or debit card information in our systems. All transactions via methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed through secure payment gateways regulated by Bank Negara Malaysia. We only retain transaction identifiers and the e-wallet or bank account numbers needed to process your withdrawals — this information is stored with 256-bit SSL encryption. For added security, all withdrawals must be made via the same method used for the deposit and may require additional OTP verification.

Your Data Is Safe – Play Responsibly at dewakoin99

dewakoin99 protecting your privacy and your well-being at the same time. Our responsible gaming tools are free for all members.

Data Used to Protect You

Your usage data on dewakoin99 is analysed to identify patterns that may indicate problem gambling behaviour. Our system can proactively suggest self-protection tools to members who may need support.

Self-Deposit Limit

Set daily, weekly, or monthly deposit limits in your account settings. Our system enforces these limits automatically, and they are protected with the same privacy standards as all other financial data.

Self-Exclusion

Self-exclusion requests are strictly confidential and known only to you and the relevant support team. This information is not shared with any third party and has no impact on your credit record or financial standing.

Anonymous Assistance

If you or someone you care about needs help with a gambling-related problem, please contact Talian Kasih 15999 — free and confidential counselling service, available 24/7.

Terms & Conditions – Read Also the dewakoin99 User Agreement

This Privacy Policy should be read alongside our Terms & Conditions dewakoin99 for a full understanding of your rights and responsibilities as a platform member. Both documents together form the entire agreement between you and us.

Please read Terms & Conditions our full terms for more details on platform usage rules.

Your Privacy Is Protected – Join dewakoin99 with Confidence

With a transparent Privacy Policy, 256-bit SSL encryption and full compliance with Malaysia's PDPA 2010, you can enjoy Sports Betting and Live Casino at dewakoin99 with complete peace of mind, knowing your data is fully protected.

By registering, you agree to dewakoin99's Privacy Policy and Terms & Conditions. For users aged 18 and above only.

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